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Israel "Izzy" Galvez

Internet Abuse Specialist

Greater Seattle Area

Information Technology and Services

Email: i@igalvez.net

Twitter: @iglvzx

Summary

Hooked on computers since he got his first PC, an Apple IIGS, at 4 years old. Passionate about technology, and always excited to get his hands dirty and learn new things. Genuinely enjoys helping people and solving problems. Currently focused on addressing problems related to abuse and diversity in the tech industry.

Skills

= Endorsed on LinkedIn

APIsActive DirectoryAmazon Web Services (AWS)ApacheBashCSSCommand PromptComputer RepairComputer SecurityCustomer ServiceDNSDomain NamesFTPFirefoxGitGoogle AppsHTMLHelp Desk SupportIMAPJavaScriptLinuxMercurialMicrosoft OfficeNetwork AdministrationNode.jsPHPPOPPleskSEOSMTPSSHSSL CertificatesServer AdministrationSoftware DocumentationSoftware InstallationTeam LeadershipTechnical SupportTechnical WritingTelnetTroubleshootingUbuntuVPSWeb DesignWeb DevelopmentWindowsWordPressXMLcPaneliPhonejQuery

Interests

CatsCookingDomain NamesOpensource SoftwareSingingTechnology StandardsWeb Design

Free Software Foundation Associate Member

Education

University of Washington

Bachelor's Degree (In Progress...) | Computer Science and Systems

Saint Martin's University

Associate's Degree | Vocal Performance, Music Theory

Tri-Cities Prep

High School Diploma | General Education

Experience

Abuse @ Amazon Web Services

  • Responding to and preventing cases of abuse such as email spam, forum spam, phishing, DoS attacks, botnets, malware, intrusion attempts, account compromise, hacking, credit card fraud, copyright infringement, illegal content, etc.
  • Designing and developing tools to efficiently handle online abuse.
  • Web development for internal tools.
  • IP address integrity and reputation.

Technical Support @ Rightside

  • Providing technical support for eNom, BulkRegister, and NameJet customers. Assisting customers with their accounts, domain names, DNS, web hosting, email, and other value-added services.
  • Troubleshooting advanced issues and escalating to engineers for resolution.
  • Writing documentation for internal processes and for customers.
  • Often praised for my friendly demeanor and courteous customer service.

IT Help Desk @ University of Washington

  • Answering support calls, filing support tickets, helping students with computer related issues, installing and upgrading software
  • Writing technical documentation for students and staff.
  • Routine computer repair and maintenance.

Website Administrator @ Stephanie Galvez Photography

  • Design, development, and maintenance of the website.
  • Developed a dynamic, self-updating image gallery to showcase the photographer’s work.

Crew Member @ McDonald's Corporation

  • Taking, preparing, and serving orders; cleaning and maintaining the facilities.
  • Set a store record for 100 transactions per hour.

Campus Ministry Peer Mentor @ Saint Martin's University

  • Planning and hosting events, leading small groups, and maintaining the student lounge.
  • Created an online weekly newsletter for the Campus Ministry department.