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Israel Galvez

Technical Support Hero

Greater Seattle Area | Information Technology and Services

Contact: i@igalvez.net

Summary

Hooked on computers since he got his first PC, an Apple IIGS, at 4 years old. Passionate about technology and always excited to his hands dirty and learn new things. Genuinely enjoys helping people and solving problems!

Skills

TroubleshootingCustomer ServiceTechnical SupportHelp Desk SupportWindowsDomain NamesDNSNetwork AdministrationServer AdministrationTeam LeadershipTechnical WritingPHPWeb DevelopmentMicrosoft OfficeUbuntuLinuxCommand PromptiPhoneGoogle AppsHTMLCSSBashJavaScriptjQueryWeb DesigncPanelPleskVPSSSHTelnetComputer RepairActive DirectoryMercurialGitXMLFirefoxAPIsSSL CertificatesFTPPOPIMAPSMTPSoftware DocumentationSoftware InstallationApacheWordPressRightNowComputer Security

Interests

Domain NamesWeb DesignTechnology StandardsOpensource SoftwareSingingCookingCats

FSF Associate Member

Education

University of Washington

2012 - 2013

Bachelor's Degree (In Progress...) | Computer Science and Systems

Saint Martin's University

2008 - 2010

Associate's Degree | Vocal Performance, Music Theory

Tri-Cities Prep

2006 - 2008

High School Diploma | General Education

Experience

Technical Support @ Rightside

July 2012 - March 2014

  • Providing technical support for eNom, BulkRegister, and NameJet customers. Assisting customers with their accounts, domain names, DNS, web hosting, email, and other value-added services.
  • Troubleshooting advanced issues and escalating to engineers for resolution.
  • Writing documentation for internal processes and for customers.
  • Often praised for my friendly demeanor and courteous customer service.

IT Help Desk @ University of Washington Tacoma

August 2011 - June 2012

  • Answering support calls, filing support tickets, helping students with computer related issues, installing and upgrading software
  • Routine computer repair and maintenance.
  • Built a Wiki-based documentation system for easy internal documentation and instructions.

Website Administrator @ Stephanie Galvez Photography

February 2011 - February 2012

  • Design, development, and maintenance of the website.
  • Developed a dynamic, self-updating image gallery to showcase the photographer’s work.

Crew @ McDonald's Corporation

September 2010 - July 2011

  • Taking, preparing, and serving orders; cleaning and maintaining the facilities.
  • Set a store record for 100 transactions per hour.

Peer Mentor @ Saint Martin's University

August 2008 - May 2010

  • Planning and hosting events, leading small groups, and maintaining the student lounge.
  • Created an online weekly newsletter for the Campus Ministry department.
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